Quality Management System Courses

Internal Auditor Training – ISO 9001

This dynamic training course is designed to prepare participants to be effective Quality Management System auditors for their company. Case studies are utilized that require participants to apply the appropriate requirements to actual work place situations.

You need Internal Auditor Training if
  • You are ISO registered and need additional auditors on your internal audit team
  • Your existing system of internal audit does not drive improvement to the bottom line
  • Your internal auditors dread conducting internal audits
  • Your internal auditors have not been trained to conduct “process” audits
  • There is turnover in your internal auditor team
  • Your internal auditors identify non-conformances that are not based on requirements but on personal bias
Course Outcome
  • Gain a clear understanding of the requirements and the companies’ application of the requirement;
  • Knowledge of audit phases;
  • Increased effectiveness in conducting an audit;
  • Learn how to ask questions that lead to objective evidence of compliance or noncompliance;
  • Process auditing is defined in depth and each participant will identify the processes and the components of the processes in their company;
  • Emphasis is placed on auditing against defined requirements and not on personal bias;
  • Learn how to correctly document deficiencies;
  • Improve the auditors ability to identify system weaknesses and areas where actual practice does not meet the requirements of the Standard;
  • Auditors are taught to audit in such a manner that encourages corrective action.

 

Internal Auditor Training – IATF 16949

This dynamic training course is designed to prepare participants to be effective Quality Management System auditors for ISO 9001, plus automotive requirements. Attendees will learn to audit against the standard, including core tools and how to apply the appropriate requirements to actual work place situations.

You need Internal Auditor Training if
      • You are ISO registered and need additional auditors on your internal audit team;
      • Your existing system of internal audit does not drive improvement to the bottom line
      • Your internal auditors have not been trained to conduct “process” audits
      • Your internal auditors have not been trained on risk management
      • There is turnover in your internal auditor team
      • Your internal auditors identify non-conformances that are not based on requirements but on personal bias
Course Outcome
    • Gain a clear understanding of the requirements and the companies’ application of the requirement;
    • Knowledge of audit phases;
    • Increased effectiveness in conducting an audit;
    • Learn how to ask questions that lead to objective evidence of compliance or noncompliance;
    • Process auditing is defined in depth and each participant will identify the processes and the components of the processes in their company;
    • Emphasis is placed on auditing against defined requirements and not on personal bias;
    • Learn how to correctly document deficiencies;
    • Improve the auditors ability to identify system weaknesses and areas where actual practice does not meet the requirements of the Standard;
    • Auditors are taught to audit in such a manner that encourages corrective action.

 

Problem Solving/Corrective Action

This course is an introduction to a structured problem solving process that absolves emotion and ego, and utilizes facts and reality. The course teaches participants to perform problem solving that will eliminate the cause of a problem.

Students also learn that ineffective solutions like retraining, and human error are not options for root cause.

A seven step process is presented consisting of the following steps:

  1. Problem identification
  2. Identifying the team
  3. Containment
  4. Problem Description
  5. Possible Causes
  6. Verifying the Root Cause
  7. Applying solutions systemically.
You need Problem Solving/Corrective Action training if
  • You are experiencing the same problems today as you did last year;
  • Your system of corrective action does not eliminate problems;
  • You often use “retrain employees” as an acceptable corrective action;
  • You believe the root of your problems are your employees;
  • You believe your problems are your customer’s fault;
  • You believe your problems are your vendor’s fault;
  • You believe the problems you have in your company are inherent in your industry and there is nothing you can do to eliminate them;
  • Problems that recur are costing you money.

 

Root Cause Analysis

*Pre-Requisite: Problem Solving/Corrective Action
Root Cause Analysis uses the 7 step process taught in the Problem Solving/Corrective Action course to identify and solve actual problems that exist in your company today. The purpose of the course is to arrive at a resolution that will eradicate the root cause of the problem.

You need Advanced Root Cause Analysis training if
  • Your staff understands problem solving methods but struggles to apply the methods to actual situations
  • Corrective Action is done in your company and the same problems occur again
  • You believe that in order to conduct powerful corrective action internally, your staff would benefit by having a coach facilitate the process until the skill is mastered.
Course Outcomes
  • Develop an ability to identify recurring difficulties present in many businesses;
  • Use of the 7 step problem solving technique to determine root causes of these problems;
  • Elimination of recurring problems and systematic improvements to put you a step ahead of your competition;
  • Increased customer satisfaction;
  • Profitability increases because employee time spent on ‘putting out fires’ will decrease;
  • Employees will transfer skills learned to all aspects of their jobs and become more proactive in seeking solutions to everyday difficulties.