Course Description
This dynamic training course is designed to drive awareness of ISO 9001:2015 standards and requirements at a high level. Participants get much more than an overview of the standard. Valuable additions to the course include case study highlights that compare appropriate requirements to actual workplace situations. This course is targeted at higher level Operations and Quality management who will be responsible for overseeing compliance and employee training.
Course Outcomes
- Overview of ISO 9001
- Discuss a brief history of ISO and how it came to be
- What is and What is not ISO 9001
- The PDCA and its cycle
- The Process Approach when auditing
- Section 4 – Context of the Organization
- Understanding the organization and its context
- Understanding the needs and expectations of interested parties
- Determining the scope of the quality management system
- Quality management system and its processes
- Section 5 – Leadership
- Leadership and commitment
- Customer focus
- Quality Policy
- Organizational roles, responsibilities, and authorities
- Section 6 – Planning
- Actions to address risks
- Quality objectives and planning to achieve them
- Planning of changes
- Section 7 – Support. Review the requirements for:
- Resources
- People
- Infrastructure
- Environment
- Monitoring and measuring resources
- Organizational knowledge
- Competence
- Awareness
- Communication
- Documented information
- Section 8 – Operation
- Operational planning and control
- Requirements for products and services
- Design and development of products and services
- Control of externally provided processes, products, and services
- Production and service provision
- Identification and traceability
- Preservation
- Post-delivery activities
- Control of changes
- Release of products and services
- Control of nonconforming outputs
- Section 9 – Performance Evaluation
- Monitoring, measurement, analysis, and evaluation
- Customer satisfaction
- Analysis and evaluation
- Internal audit
- Management review
- Section 10 – Improvements
- Nonconformity and corrective action
- Continual improvement
Requirements: None
Why This ISO 9001:2015 Awareness Training Course is Different
E&M Design Solutions provides a live instructor—either online or in person. This allows for the feedback gained when going to an in-person class without all the travel and expenses. We also have split this class up into smaller sessions so the person attending can still work their regular job in between classes. This class will give you enough information about the ISO requirements so that the attendee can use the information gained to fully understand the requirements and where needed, apply their knowledge to implement the standard in the workplace.
Course Information
Course Instructor
Summer has 10+ years of training experience in various subjects related to Leadership, ISO, IATF, Internal Auditing, HACCP, and other Business Process systems. She has performed Internal Audits for both ISO 9001 and IATF 16949 at several manufacturing companies. She is very familiar with the standards and the requirements needed to assure compliance and allow any company to pass a registration audit.