This course is based on 11 Foundational Principles of effective teamwork. (i.e. – The importance of team vs. individual efforts, The importance of the vision or goal of the team). These 11 principles to teamwork are presented in depth.
The principles to teamwork that are presented in depth are:
- The importance of team vs. individual efforts
- The importance of the vision or goal of the team
- Knowledge of current reality or “Where do we stand today?”
- The importance of team members’ buy-in to the goal and values
- Utilizing the team (focus on strengths—minimize struggles)
- Eliminate the weak link (bad apple)
- Identify your catalyst and utilize to the fullest
- Increase your team and your team’s power
You need Team Building Training if
- People in your organization believe they are overworked, but that their strengths and potential are not utilized
- Departments within your organization seem to work against each other instead of with each other
- Staff is unsure of their role in the success of the company
- You have high employee turnover in salaried positions
- Many projects start, but few are completed
- Employees and departments blame each other when things go wrong
- Problems often occur due to lack of communication
- The values of the organization are not defined
Foundations of Supervision
Supervisors must be good leaders, since they are accountable for the work of others. They need commitment and cooperation from the staff in order to be successful. This foundational course explores the basic principles behind what supervisors must do to encourage high quality, committed work from their direct reports.
The course includes the supervisor’s role as coach, collaborator and employee advocate. Supervisors will learn an organized approach to problem solving and decision making.
Understanding and navigating through basic to complex disciplinary issues is presented and the importance of objectivity and factual documentation is taught.
Exercises and case studies used in this class are based on real life situations. Students role play situations that are designed to increase their skill and intuition in dealing with personnel related issues.
You need Supervision training if:
- You are a new supervisor and want to ensure your effectiveness;
- You are struggling with repeated problems from the same employees;
- You feel that you need to “stay on the good side” of your staff in order to be effective.
This course introduces and explains the concept of Lean manufacturing. Concepts presented include: The origin and principles of Lean; Identifying the goals of Lean production; The 5S system studied in depth; Total Production Maintenance; Value Stream Mapping; Poka-yoke; Muda; KanBan.
You need training in Lean Manufacturing if
- Your customers are asking you to lower or freeze your prices;
- Your shop floor appears sloppy and unorganized;
- You have excess finished goods inventory;
- Your manufacturing staff spends time looking for the tools or materials they need to do their jobs;
- Defects that occur in one of the first processes are often not identified until the end of the process;
- Customers occasionally receive defective product;
- On time shipment is jeopardized by not having the needed raw material and components at the “right” times.
- Develop a thorough understanding of the principles behind the presented concepts;
- Acquire an effective means for utilizing suitable lean principles within one’s facility;
- Development of an accurate, case-specific concept of the affect that application of lean principles will have on the organization.
Problem Solving/Corrective Action
This course is an introduction to a structured problem solving process that absolves emotion and ego, and utilizes facts and reality. The course teaches participants to perform problem solving that will eliminate the cause of a problem.
Students also learn that ineffective solutions like retraining, and human error are not options for root cause.
A seven step process is presented consisting of the following steps:
- Problem identification
- Identifying the team
- Problem Description
- Possible Causes
- Verifying the Root Cause
- Applying solutions systemically.
You need Root Cause Analysis training if
- You are experiencing the same problems today as you did last year;
- Your system of corrective action does not eliminate problems;
- You often use “retrain employees” as an acceptable corrective action;
- You believe the root of your problems are your employees;
- You believe your problems are your customer’s fault;
- You believe your problems are your vendor’s fault;
- You believe the problems you have in your company are inherent in your industry and there is nothing you can do to eliminate them;
- Problems that recur are costing you money.
Root Cause Analysis
*Pre-Requisite: Problem Solving/Corrective Action
Root Cause Analysis uses the 7 step process taught in the Problem Solving/Corrective Action course to identify and solve actual problems that exist in your company today. The purpose of the course is to arrive at a resolution that will eradicate the root cause of the problem.
You need Advanced Root Cause Analysis training if
- Your staff understands problem solving methods but struggles to apply the methods to actual situations
- Corrective Action is done in your company and the same problems occur again
- You believe that in order to conduct powerful corrective action internally, your staff would benefit by having a coach facilitate the process until the skill is mastered.
- Develop an ability to identify recurring difficulties present in many businesses;
- Use of the 7 step problem solving technique to determine root causes of these problems;
- Elimination of recurring problems and systematic improvements to put you a step ahead of your competition;
- Increased customer satisfaction;
- Profitability increases because employee time spent on ‘putting out fires’ will decrease;
- Employees will transfer skills learned to all aspects of their jobs and become more proactive in seeking solutions to everyday difficulties.